FAQ
How do I book accommodation with you?
If you want to book one of our holiday apartments, email your request to corinnatonti@gmail.com, alternatively you can book online through our booking system: simply enter the details of your debit or credit card or an alternative payment method (bank transfer, Satispay, Scalapay).
How do I check prices?
If you want to check up-to-date availability and prices, go to our booking system.
I can’t choose a shorter stay, why?
For some periods of the year like July and August the minimum stay is 7 nights, therefore you may not be able to book for less than a week.
What is the minimum length of stay?
The minimum length of stay is 3 nights.
What is included in the price?
The price includes all bathroom, bedroom and kitchen linens and towels, water, light and gas usage, heating (from 8 November to 7 April in line with Umbria Region regulations), Wi-Fi, bbq firewood, end of stay cleaning and welcome basket.
Is breakfast included?
No; our “holiday home” option does not include breakfast service. You will receive a welcome basket.
How do I pay?
We accept cash and all electronic payment methods: credit and debit cards (Visa, MasterCard, Amex), ApplePay and Satispay.
What if I do not have a credit card?
No problem. You can book via bank transfer.
Do I need to pay a deposit to secure my booking?
Yes, to secure your booking, you need to pay 30% of the full price via bank transfer or credit/debit card.
When is the final balance due?
The final balance is due at check-in if you pay with cash, debit/credit card or Satispay, or 5 days before your check-in via bank transfer.
Can I pay in instalments?
For amounts higher than € 490 you can pay in 3 instalments with no interests using Scalapay. If you wish to pay in instalments, simply email your dates and choice of accommodation to corinnatonti@gmail.com.
Do I have to leave a security deposit at arrival?
Yes, a security deposit is always requested and varies based on your accommodation choice and length of stay. We collect the deposit in cash at your arrival and return it at the end of your stay after checking the apartment.
What if I damage the apartment during my stay?
You need to immediately report any damage to Corinna on +39 335 1264096. You will incur the cost to fix the damage. For any unreported damage found after you have left, we commit to inform you within 36 hours from check-out.
Can I change my booking?
If you need to change your booking, send your request to corinnatonti@gmail.com (and copy in info@sanpotente.it). We will verify any availability and inform you of any change in price.
What is your cancellation policy?
If you cancel before 30 days from your arrival date, we will fully refund your deposit; if you cancel after 30 days from your arrival date you can use your deposit to book a new stay, gift voucher or any future purchases within 1 year, so you won’t lose your deposit anyway.
Are pets allowed?
Pets are not allowed.
What are your check-in and check-out times?
You can check-in from 4pm and check-out by 10am. As we do not have a reception service, you will need to inform us in advance of your estimated time of arrival so we can welcome you, finalise check-in formalities and give you your keys. At check-in, we will also agree a time for you to return your keys at the end of your stay.
Can I check-in early or check-out late?
If you wish to check-in early or check-out late, we kindly ask you to let us know in advance as this is an extra service subject to availability and for an additional fee.
Is there a parking space?
Yes, you can use the property free parking. Please note this is not a secured facility.
We are travelling with children; can we have additional beds or cots?
Yes, we can provide additional beds, except for our Corinna apartment which is for adult guests only. Please inform us of your need when booking and, where possible, we will provide cot and high chair.
